Refund Policy

Last Updated: August 13, 2026

We aim to provide quality products and a smooth shopping experience. If you are eligible for a refund, the following policy will apply.

1. Eligibility for a Refund

A refund may be approved if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order was cancelled before it was processed or shipped.

• The product meets the return conditions outlined in our Return Policy.

2. Refund Request

To request a refund, please contact our customer support team within 7 days of receiving your order.

Please provide:

• Order number

• Customer name

• Reason for the refund

• Photos or videos showing the issue, if applicable

Our team will review your request and notify you whether it has been approved.

3. Refund Processing

Once your return is received and inspected, an approved refund will be processed.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

4. Non-Refundable Situations

A refund may not be available if:

• The product has been used, damaged, or altered by the customer.

• The product is returned without required original packaging.

• The return request is submitted after the applicable return period.

• The issue resulted from incorrect use or handling of the product.

• The item was clearly marked as final sale or non-refundable.

5. Shipping Costs

If the refund is due to our error, such as a wrong, defective, or damaged product, applicable shipping costs may be refunded.

For change-of-mind returns or other customer-related reasons, original shipping charges may not be refundable.

6. Partial Refunds

In certain circumstances, a partial refund may be offered if a product has minor issues but remains usable. The amount will be determined after reviewing the specific case.

7. Contact Us

If you have any questions regarding a refund, please contact our customer support team and provide your order number.

We are committed to handling refund requests fairly and providing the best possible customer service.