Return & Refund Policy

Last Updated: August 13, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

• The product arrived damaged or defective.

• You received the wrong product.

• The product is significantly different from the description provided on our website.

• The product meets any specific return conditions mentioned on its product page.

Return requests should generally be submitted within 7 days of receiving your order.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used, damaged, or altered by the customer.

• Products without their original packaging, where packaging is required for return.

• Personal hygiene, cosmetic, or health-related products that have been opened or used.

• Clearance or final-sale items, where clearly stated.

• Products that are returned after the applicable return period.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number

• Clear photos or video of the product

• Photos of the packaging, if applicable

• A brief description of the issue

After reviewing your request, we may offer a replacement, refund, or other appropriate solution.

4. Change of Mind

Returns due to a change of mind may be accepted at our discretion and only if the product is unused, unopened, and in its original condition.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

5. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

6. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued through the original payment method where possible.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

8. Exchange / Replacement

If you receive a defective, damaged, or incorrect product, we may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund.

9. Contact Us

For return, replacement, or refund requests, please contact our customer support team with your order number and details of the issue.

We reserve the right to review each return request individually and determine whether it meets the requirements of this policy.

Thank you for shopping with us.