Shipping Policy

Last Updated: August 13, 2026

We are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.

1. Order Processing

• Orders are processed within 1–3 business days after payment or order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, promotions, or peak seasons, processing may take slightly longer.

2. Shipping Times

Estimated delivery times depend on your location and shipping method:

• United Kingdom: 3–7 business days
• United States: 5–10 business days
• Saudi Arabia: 3–7 business days
• United Arab Emirates: 3–7 business days
• Other International Locations: 7–15 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

From time to time, we may offer free shipping promotions on selected products or locations.

4. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation and tracking number by email, SMS, or WhatsApp, depending on the information provided during checkout.

Tracking information may take 24–48 hours to become active after dispatch.

5. Delayed or Lost Orders

Although we work with reliable shipping partners, delivery delays may occur due to:

• Customs clearance
• Weather conditions
• Public holidays
• Incorrect or incomplete addresses
• Courier service delays
• High-volume periods

If your order has not arrived within the expected delivery period, please contact our customer support team so we can assist you.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipping the package.

7. Customs & Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs fees or import taxes are the responsibility of the customer unless otherwise stated at checkout.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with:

• Your order number
• Photos of the damaged package
• Photos of the product received

We will review the case and provide an appropriate solution.

9. Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with us!